We'll be visiting six cities this summer to help developers and companies engineer great customer experiences in this new software-defined world, and to explore how these changes will streamline business communications, eliminating the need for difficult carrier negotiations, purchasing off-the-shelf solutions that don't meet business needs, buying millions of dollars of hardware, and customization that takes forever.
Engineering the Customer Experience is an event designed for forward thinking decision makers across 6 key roles, and anyone interested in leveraging cloud software to solve complex customer interactions.
-
IT executives
- System Architects
- Product & Project Managers
- Technical Professionals
- Customer Experience Leaders
- Customer Support & Care managers
At each roadshow, you'll learn how to transition from old school approaches to application development and embrace new software and cloud platforms for everything, such as communications, analytics, storage, compute cycles, and security, in an effort to become more fluid, adaptive, and agile in today's rapidly changing environments.
Add a Chromebook to Your CX Toolkit
Every attendee leaves with their own Chromebook and suite of functional demos that leverage WebRTC to turn a lightweight machine into a Call Center, a Conference bridge, and more. Take it home and start prototyping your own next-gen CX. We can't wait to see what you build.
The cumulative impact of the age of the customer uber-trends — digital disruption, mobile mind shift, customer experience, and big data analytics — will transform the competitive landscape, as born-in-cloud competitors threaten mature markets and create whole new markets.
Agenda
Learn
Breakout
Network
Schedule
- Registration
- Welcome and opening keynote from Forrester Research
- Customer Case Study
- Choose the Right Platform • Build vs Buy in a Software-Defined World
- Create the Agile Contact Center • Creating Communications in Context
- Establish Greater Customer Connections • Integrating Communications into CRM • Secure Multi-Channel Transactions
- Networking Reception
Speakers
Michael Facemire
Principal Analyst, Forrester Research, Inc.
John R. Rymer
Vice President and Principal Analyst, Forrester Research, Inc.
Joe McCorkle
Director, IT Voice/UC Services, RealPage, Inc
Matt Robinson
Co-Founder, GoCardless
Richard Hall
Director of Revenue Operations, Shopify
On Freund
VP Engineering, Handybook
Arvind Mishra
VP Product Management and Marketing, eHarmony.com
Sebastian Brannstrom
Lead Engineer, Lyft
Al Cook
Director of Product Marketing, Twilio
Devang Sachdev
Sr. Product Line Marketing Manager, Twilio
Rob Brazier
Director Product Management, Twilio
Lynda Smith
CMO, Twilio
Matt Keowen
Sr. Director Marketing, Twilio
Charles Oppenheimer
Sr. Manager, Sales Engineering, Twilio
Kedar Toraskar
Sales Engineer, Twilio
Andrew Jordan
Sales Engineer, Twilio
Evan Cummack
Sr. Manager, Sales Engineering, Twilio
Almitra Karnik
Sr. Product & Solution Marketing Manager, Twilio
Garrett Johnson
Co-Founder & President, SendHub
Jim Kraeutler
Sr. Director of Business Development, LiveOps
Kevin Fredrick
Managing Partner, OneReach
Wes Cheng
Software Engineer, Google
Indy Sen
Senior PMM - Platform, Box
Mike Borozdin
Director, Integrated Development, DocuSign
Lance Christmann
Director of UX, OneReach
Roger Norris
Sales Engineering, UK&I LiveOps
Dave Elliott
Global Product Lead, Google Cloud Platform Google
Brandon Jung
Cloud Business Development Google
Ash Rust
Co-Founder SendHub
Jeff Lawson
Co-Founder & CEO Twilio
Andrew Peck
Director Citigroup
Bo Mangels
Partner Marketing Manager Google
Ann Ruckstuhl
CMO LiveOps
Partner Training
In each city, we are hosting a one-day developer training for Partners. Get to know Twilio, learn to build business communications applications, and get face time with the Twilio Team.
Learn More »
Sponsors
