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We'll be visiting six cities this summer to help developers and companies engineer great customer experiences in this new software-defined world, and to explore how these changes will streamline business communications, eliminating the need for difficult carrier negotiations, purchasing off-the-shelf solutions that don't meet business needs, buying millions of dollars of hardware, and customization that takes forever.

Engineering the Customer Experience is an event designed for forward thinking decision makers across 6 key roles, and anyone interested in leveraging cloud software to solve complex customer interactions.

  • IT executives
  • System Architects
  • Product & Project Managers
  • Technical Professionals
  • Customer Experience Leaders
  • Customer Support & Care managers

At each roadshow, you'll learn how to transition from old school approaches to application development and embrace new software and cloud platforms for everything, such as communications, analytics, storage, compute cycles, and security, in an effort to become more fluid, adaptive, and agile in today's rapidly changing environments.

Add a Chromebook to Your CX Toolkit

Every attendee leaves with their own Chromebook and suite of functional demos that leverage WebRTC to turn a lightweight machine into a Call Center, a Conference bridge, and more. Take it home and start prototyping your own next-gen CX. We can't wait to see what you build.

The cumulative impact of the age of the customer uber-trends — digital disruption, mobile mind shift, customer experience, and big data analytics — will transform the competitive landscape, as born-in-cloud competitors threaten mature markets and create whole new markets.

Forrester Research, Inc."The Age of the Customer Changes Everything for AD&D Leaders", January 23, 2014




Partner Training

In each city, we are hosting a one-day developer training for Partners. Get to know Twilio, learn to build business communications applications, and get face time with the Twilio Team.

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